1. When is data recovery not possible?
Although Ondata International has state of the art technology for data recovery, there are circumstances where it may not be possible, such as:
HEADCRASH
OVERWRITING
2. How long does hard recovery take?
The time taken for data recovery depends on the state of the drive, the kind of failure and the complexity of recovering the lost data. There are some recoveries which take a couple of days and others that need more time. Typically, the recovery doesn't take more than 9 days, but exceptionally
there are cases which take longer, and we do advise clients when this happens.
3. How much does data recovery cost?
The price of data recovery
differs depending on the device failure, so it is necessary
for your hard drive to undertake a diagnostic analysis to
determine the problem and the solution. This diagnosis is
WITHOUT OBLIGATION on your
part. The diagnosis FREE. In this diagnosis, the technician
will indicate the failure, and the possibility of recovery
and a firm price.
4. Can hard drives be repaired?
Our company is dedicated to recover data from different hard drives, but we do not undertake repair only. Our work entails recovering data and supplying it on a suitable replacement medium (CD-ROM or new hard drive) so that the client may access the lost data once more. The original hard drive is returned at the end of the recovery process.
5. If I don't accept the diagnosis, do I pay anything?
No, the diagnosis is free.
6. Is there an urgent service?
Yes, there is. We can provide
an urgent diagnostic service within 24
hours for an extra charge, where the device allows
it.
7. If the hard drive is under warranty can you recover the lost data without losing the warranty?
It depends on the case. Normally, the hard drive guarantee is lost when it has been opened. In most cases, it isn't necessary to open the drive case to carry out the data recovery, therefore the hard drive maintains its warranty. However, in cases where it is necessary to open the device in order to make the recovery we will advise you in the diagnosis and you should then consult your computer manufacturer.
8. How do I send my hard drive?
In order to send us your drive, you must first ask for a job number. This you can do by phoning 0207 903 5180, or by contacting us through our website, www.ondata-uk.com. Once you receive this documentation you must complete it correctly and fax it back to us, and then send us a copy with the drive.
9. What format is used to send the recovered data to me?
The recovered data will be sent in a CD/DVD.
If it is over 4 Gb, we will send you the data in a new hard drive.
10. What is a clean rooom?
A Clean Room is a site designed specially to work in sterile
conditions, according to U.S.
Fed. STD. 209 and BS 5195 norms. This site offers your
hard drive the best security in the data recovery process.
It is necessary to isolate the device from dust and other
injurious particles, and to control temperature, pressure
and humidity at all times.
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